Frequently Asked Questions
- How are appointments scheduled?
- Do I stay with my child during the visit?
- What about payments?
- What is your policy regarding dental insurance?
How are appointments scheduled?
We strive to schedule appointments at your convenience and based on your specific needs. Babies and preschool children should be seen in the morning around their normal nap schedule so they are more rested and receptive. Dental appointments are normally considered an excused absence. Missing school can be kept to a minimum when regular dental care is maintained.
Since appointed times are reserved exclusively for each patient we ask that you please notify our office 24 hours in advance of your scheduled appointment time if you are unable to keep your appointment. We realize that unexpected things can happen, but we ask for your assistance whenever possible.
Do I stay with my child during the visit?
Parents are always welcome to join their children during appointments; however, we encourage children to be independent and come back alone as this helps to establish life-long rapport. During treatment one parent is allowed to accompany their child. We ask that you remain a "silent observer" so that our doctors and staff are able to effectively communicate with your child. Since our office wants to provide the highest quality of care to your child, other children are not permitted in the treatment area while treatment is being performed. They may remain in the reception area with a supervising adult.
What about payments?
Payment for professional services is due at the time dental treatment is provided. Every effort will be made to provide a treatment plan which fits your timetable and budget, and gives your child the best possible care. We accept Cash, Personal Checks, Care Credit and most Major Credit Cards.
The legal guardian who brings the child to the office is responsible for payment of fees charged for that child's care.
What is your policy regarding dental insurance?
If we have received all of your insurance information on the day of the appointment, we will be happy to file your claim for you. The part of the bill not covered by your insurance is your responsibility. You must be familiar with your insurance benefits, as we will collect from you the estimated amount insurance is not expected to pay. By law, your insurance company is required to pay each claim within 30 days of receipt. You are responsible for any balance on your account after 30 days, whether insurance has paid or not. If you have not paid your balance within 60 days a re-billing fee of 1.5% will be added to your account each month until paid. We will be glad to send a refund to you if your insurance pays us.
PLEASE UNDERSTAND that we file dental insurance as a courtesy to our patients. We do not have a contract with your insurance company, only you do. We are not responsible for what benefits they pay on a claim. We can assist you in estimating your portion of the cost of treatment. We DO NOT guarantee what your insurance will pay for services.
MOST IMPORTANTLY, please keep us informed of any insurance changes such as policy name, insurance company address, or a change of employment.